WorkItemAction¶
Overview¶
The WorkItemAction enum indicates the specific action a Human-in-the-Loop (HITL) user should take on an assigned work item. Use it to route, display, and measure the nature of HITL tasks across your workflows.
Underlying type: int
Member Reference¶
None¶
Value: 0
Description: No action specified.
When to use:
- Placeholder or default state before an action is determined.
Verify¶
Value: 1
Description: Review and confirm/correct extracted values; mark verification outcomes accordingly.
When to use:
- Standard HITL verification of fields and results prior to publication.
Investigate¶
Value: 2
Description: Perform a deeper investigation into issues, inconsistencies, or missing data.
When to use:
- When verification alone isn’t sufficient and additional context or evidence is needed.
Forensic¶
Value: 3
Description: Conduct an in-depth analysis to assess anomalies, tampering, or data integrity concerns.
When to use:
- High-scrutiny cases requiring meticulous review and evidence gathering.
Fraudulant¶
Value: 4
Description: Handle tasks related to suspected fraud: review, escalate, and record outcomes.
When to use:
- Fraud detection/triage workflows where specialized evaluation is required.
Classify¶
Value: 5
Description: Determine or correct the document’s class/category.
When to use:
- When automatic classification needs human confirmation or adjustment.
QA¶
Value: 6
Description: Quality assurance review to validate outputs against policies, guidelines, or samples.
When to use:
- Second-pass reviews, calibration checks, or sampling-based audits.
Reprocess¶
Value: 10
Description: Trigger or coordinate a reprocessing step (e.g., after configuration tweaks or corrections).
When to use:
- Cases where re-running extraction/processing is required to produce acceptable results.
Best Practices¶
- Align your routing rules with action semantics (e.g., Verify for standard checks, Investigate for complex issues).
- Use action-specific SLAs and grace periods to prioritize urgent items (e.g., Fraudulant, Forensic).
- Track outcomes and durations by action type to optimize staffing and training.
- Pair WorkItemAction with WorkItemStatus and VerificationType/Status for clear, auditable trails.